Transparency Charter

Megaphone This page is public. Please do not add any confidential information.
This Charter guides employees on our approach to transparency as an organisation (aka Open Culture Organisation). It’s important to us to ensure everyone understands and is aligned with our definition of transparency and what it means to Premium Plus. This charter outlines ‘why’ transparency is important to us, ‘what’ it means to us, and ‘how’ and ‘when’ we show and don’t show it.
Any questions on the below can be directed to ThThomas D'Hoe .

Why Transparency?

Transparency is a  part of our values⁠  and so of our culture at Premium Plus. It reflects our commitment to honesty, integrity, and accountability, ensuring that our employees, customers, and stakeholders can trust us to operate openly and fairly.
A transparent work environment nurtures trust, innovation, and a sense of shared purpose. It enables us to work more effectively, resolve issues proactively, and build stronger relationships with clients and employees. By embedding transparency into our core operations, we create a workplace where collaboration thrives and everyone can contribute meaningfully.

What Does Transparency Mean at Premium Plus?

At Premium Plus, transparency concerns open communication, accessible information, and accountability. It applies across six core pillars of our business, including:
Career
Hiring Process
Compensation
Culture
Diversity
Flexibility
We provide clear career progression paths, continuous learning opportunities, and open conversations about professional growth.
We ensure fair and open recruitment, providing clear job descriptions, unbiased evaluation, and constructive candidate feedback.
We maintain structured and transparent salary bands, benefits policies, and clear performance-based incentives.
We foster an environment where honest dialogue, feedback, and employee well-being are prioritised.
We are committed to inclusive hiring, fair opportunities, and transparency in representation and belonging initiatives.
We provide clarity on remote work policies, work-life balance expectations, and flexibility to empower employees.
Current level: Orange Circle
Current level: Orange Circle
Current level: Orange Circle
Current level: Red Circle
Current level: Orange Circle
Current level: Red Circle
Transparency is a shared responsibility. Leadership commits to open communication, while employees are encouraged to ask questions, seek clarity, and engage in honest dialogue.
Red Circle = to be startedOrange Circle = work in progress (maybe not yet visible for you, but for sure behind the scenes)Green Circle = achieved

How And When We Show Transparency

We aim to score a Level 1 or Level 2 of transparency for all the six core pillars by the end of 2026:
  • Level 1 Backhand Index Pointing Right There is thorough internal documentation for employees, but nothing externally for applicants.
  • Level 2 Backhand Index Pointing Right There is thorough internal documentation for employees, but also at least some high-level information for applicants.
As of 14 feb 2025 , the leadership team of Premium Plus committed to achieve a Level 1 or Level 2 score for at least four out of the six  pillars⁠  by the end of 2025.
Exceptions to Full Transparency: While we strive for openness, specific limitations exist due to legal and confidentiality obligations, such as:
- Employee and customer personal data protection.- Proprietary business strategies and trade secrets.- Regulatory and compliance requirements.

Guidance for people working at Premium Plus

To help employees/contractors integrate transparency into their daily work, we recommend the following best practices:
  • Communicate openly and honestly with colleagues, customers, and partners.
  • Provide constructive feedback and be receptive to feedback from others.
  • Ask questions and seek clarification when information is unclear.
  • Share insights and lessons learned to foster a knowledge-sharing culture.
  • When in doubt, consult leadership or People Operations for guidance.

Public Commitment to Transparency

We reaffirm our commitment to openness and trustworthiness by sharing this Transparency Charter on our website and internal handbook. Transparency enhances our reputation, attracts top talent, and strengthens our relationships with clients and partners.
We recognise that transparency is an evolving journey, and we welcome feedback from employees, customers, and stakeholders to refine our approach. This charter is a living document, reviewed annually to ensure its relevance and effectiveness.