Open Job: Solutions Consultant
Location: Remote / Hybrid (based in the EU or UK and with permission to work in the country you are located in)
Ready to join the Premium Plus team as a Zendesk Solutions Consultant? We’re on a mission to help top brands deliver amazing customer experiences using Zendesk. If you’re passionate about customer experience and making customers happy, this job is for you!
Our core focus: We empower businesses with their CX challenges by using Zendesk ⊕
We are a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management and CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
️ Our Cores values
Read more about our core values here:
https://slite.com/api/public/notes/-252qlkpVuCH5N/redirect
Our Values explained with linked behaviours
What you're getting yourself into
As a Solution Consultant, you’ll play a vital role in our sales team by building meaningful relationships with potential clients and aligning our solutions with their unique needs. Your primary mission will be understanding client challenges, scope-tailored consulting projects, and guiding them through our product offerings. You’ll be a trusted advisor who provides expert guidance on licences, implementation services, and more.
Key Responsibilities:Client Needs Assessment: Engage with prospects to understand their specific needs, pain points, and objectives. Develop a customised project scope that aligns with their business goals.Relationship Development: Build and nurture lasting relationships with clients by becoming a strategic partner who they can trust for advice, solutions, and guidance.Solution Guidance: Offer expert solutions to address client requests, concerns, and issues related to licences, implementation services, and other consulting needs.Product Expertise: Cultivate a deep understanding of our services and product portfolio to effectively communicate and match clients’ needs with the best solutions we offer.Sales & Financial Administration: Take ownership of all administrative tasks associated with managing client accounts, including sales documentation and financial records.Lead Generation: Proactively source and pursue new leads to expand your portfolio and grow our Zendesk service footprint in the market.
What's in It for You
Read more about our Benefits & Perks
Role Description Profile (RDP)
To comprehensively understand the role, responsibilities, and expectations, we’ve prepared a detailed Role Description Profile (RDP) (see below 
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.
PDF document 16KB
Get a better understanding of the general expectation profile of your role.
https://slite.com/api/public/notes/BK6CwQ14ws6XTZ/redirect
What are General Expectations Profiles [GEP]? + FAQs
Interview Process
Our interview process is a fun journey to find the perfect fit.
[30 mins] People & Culture Manager Interview: We’ll assess your alignment with our core values and determine if you’re the right fit for our team.
[90 mins] Hiring Manager Interview: We’ll ensure that the available seat is the perfect match for your skills and aspirations. Prepare for this interview conversation by reviewing the interview questions below. The interview addresses the competence expectations for the 11 dimensions of the General Expectation profile you are applying for.
PDF document 20KB
[2 x 30mins] Meet the Team: You’ll have the opportunity to connect with your future colleagues, building important relationships.
[15-30mins] CEO Meeting: Our CEO will personally meet you to ensure that we’re a match made in customer experience heaven.
We aim to make the entire interview process enjoyable and engaging!
Onboarding
This will be the roadmap for the first 3 months:
1st Month
- Get to know the company, our way of work and tools
- Get to know our Product Portfolio and ICP
- Co-Create strategic account management plan & target account list
2nd Month
- Plan your account outreach & book 2–3 meetings per week
- Have full knowledge of the Sales tools and processes
- Know the Zendesk Product and perform a full live demo
3rd Month
- Create first new/upsell/cross-sell opportunities within the target account list
- Be operationally autonomous for most of the early-stage sales opportunities
- Win your first deal(s)
How to apply?
If you are motivated and passionate to make an impact in a dynamic organisation, we’d love to hear from you. Please submit your resume and cover letter using the form below. In your cover letter, please tell us about your experience and why you would be an excellent fit for our company.