Open job: CX Consultant (Zendesk AI Agents)
Location: Remote / Hybrid (based in the EU or UK and with permission to work in the country you are located in)
Join Premium Plus as a Zendesk CX Consultant and play a pivotal role in driving the success of our customers with Zendesk AI Agents. This position empowers you to collaborate with clients, ensuring they unlock Zendesk's innovative AI solutions' full potential while enhancing operational efficiency.
We’re on a mission to help top brands deliver fantastic customer experiences using Zendesk. If you want to work with the latest AI tech and are driven, motivated and passionate about Zendesk, please read on!
Our core focus: We empower businesses with their CX challenges by using Zendesk
Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
️ Our Cores values
Read more about our core values here:
https://slite.com/api/public/notes/-252qlkpVuCH5N/redirect
Our Values explained with linked behaviours
What you're getting yourself into
Get ready to revolutionise customer service and support with Zendesk! As a CX Consultant, you’ll guide and train our clients to become Zendesk superstars. We’ll show you the ropes with our best practices, cool add-ons, and fancy apps. You’ll help clients set up Zendesk in a way that perfectly matches their brand’s style and voice. It’s all about creating unforgettable customer experiences!
If you’re looking for your next opportunity in the CX field, this will be the perfect opportunity to take you to the next level. Plus, with the freedom to work remotely, you’ll have the flexibility to work in the environment that suits you the best!
Join a growing, incredible team of 25+ and boost your career! We’ve won multiple awards, and we’re playing in the Champions League of CX consulting. Plus, we have various perks and benefits ready and waiting for you. Whether you’re interested in working from our stylish offices in Sint-Niklaas (BE), Antwerp (BE), Amsterdam (NL), London (UK), Lille (FR), or Porto (PT), or if you prefer the comfort of working from home in your pyjamas, our priority is to collaborate and accomplish tasks together!
This position offers the flexibility of being fully remote or hybrid. However, sometimes, you'll have to travel to meet clients, attend events, or be present in our office in Belgium to engage in town hall meetings. While we strive to minimise such occasions, we assure you they are incredible to look forward to! 
What's in It for You
Read more about our Benefits & Perks
Role Description Profile (RDP)
To comprehensively understand the role, responsibilities, and expectations, we’ve prepared a detailed Role Description Profile (RDP) (see below 
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.
Get a better understanding of the general expectation profile of your role.
https://slite.com/api/public/notes/BK6CwQ14ws6XTZ/redirect
What are General Expectations Profiles [GEP]? + FAQs
Interview Process
Our interview process is a fun journey to find the perfect fit.
[30 mins] People & Culture Manager Interview: We’ll assess your alignment with our core values and determine if you’re the right fit for our team.
[90 mins] Hiring Manager Interview: We’ll ensure that the available seat is the perfect match for your skills and aspirations. Prepare for this interview conversation by reviewing the interview questions below. The interview addresses the competence expectations for the 11 dimensions of the General Expectation profile you are applying for.
[2 x 30mins] Meet the Team: You’ll have the opportunity to connect with your future colleagues, building important relationships.
[15-30mins] CEO Meeting: Our CEO will personally meet you to ensure that we’re a match made in customer experience heaven.
Our aim is to make the entire interview process enjoyable and engaging!
Onboarding
This will be the roadmap for the first 3 months:
1st Month
- Implementation Enablement Bootcamp Launch Sessions
- Foundational Support Learning Path (focus on Zendesk AI & Ultimate onboarding)
- Admin Learning Paths
- Team Shadowing
2nd Month
- Start your first Project with a colleague shadowing
3rd Month
- Get Zendesk Admin Certified.
- Get Zendesk AI Certified.
How to apply?
If you are motivated and passionate to make an impact in a dynamic organisation, we’d love to hear from you. Please submit your resume and cover letter using the form below. In your cover letter, please tell us about your experience and why you would be an excellent fit for our company.