Open Job: Account Executive (BeNe)

The Challenge

This is a unique opportunity to be part of something big, to shape the future of Zendesk AI sales and help us achieve our ambitious global vision. 

Who we look for

 Role Description Profile (RDP)

To comprehensively understand the role, responsibilities, and expectations, we’ve prepared a detailed Role Description Profile (RDP) (see below  ). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.

• The General Expectations Profile (GEP)
•  Get a better understanding of the general expectation profile for this role. ⁠ 
• The Specific Expectations of the Role

On top of that, we look for individuals whose approach to work aligns with our  Values & behaviours.⁠  For this role, we are looking for someone who embodies the following:

 You take ownership and find solutions. (Goesting & Expertise)Sales at Premium Plus isn’t about waiting for opportunities to come to you, it’s about creating them. You are resourceful, proactive, and driven to overcome challenges head-on. Instead of seeing roadblocks, you see opportunities to adapt, improve, and push beyond expectations.

 You listen, understand, and put people first. (Human-Centric & Trustworthiness)Success in this role is built on trust and meaningful connections. You take the time to listen actively, understand customer pain points, and offer thoughtful solutions that genuinely add value. You know that a great sales experience is about helping, not just selling.

 You bring energy and inspire confidence, beyond the screen. (Goesting & Team Spirit)You’re not just someone who excels behind a desk, you thrive in face-to-face interactions, networking events, and industry gatherings. You bring passion and confidence into the room, making it easy for people to connect with you. Whether it’s hosting an event, attending conferences, or meeting clients in person, you know that relationships are built beyond emails and calls.

 You simplify the complex and communicate with clarity. (Expertise & Trustworthiness)Zendesk solutions and CX strategies can be complicated, but you have a knack for making things simple. You articulate ideas clearly, ensuring that prospects quickly understand the value of what we offer. Your ability to connect the dots helps clients see the bigger picture and make confident decisions.

 You are open to learning and always improving. (Expertise & Team Spirit)At Premium Plus, we never settle, we grow, refine, and evolve. You seek out feedback, embrace new challenges, and are always looking for ways to enhance your skills. Whether it's understanding the latest industry trends, building your network at events, or improving your approach, you see every experience as a chance to learn and improve.

This job likely isn't for you if:

 You prefer selling from behind a desk.A big part of this role is attending events, networking, and building relationships in person. If you’re not comfortable stepping out of the office, engaging with prospects face-to-face, and representing Premium Plus at industry gatherings, this may not be the right opportunity for you.

 You’re not comfortable with a fast-moving, evolving environment.We are growing fast, and with that comes constant change and new challenges. If you need strict processes and predictable workflows to feel comfortable, you might find our agile way of working overwhelming.

 You’re looking for a transactional sales role.At Premium Plus, sales is about consulting, problem-solving, and building long-term partnerships, not just closing deals. If you prefer a high-volume, quick-close approach without deep discovery or strategic engagement, this role won’t be a great match.

 You work best in isolation and prefer a lone-wolf mentality.At Premium Plus, we win and grow as a team. Sales isn’t just about individual targets, it’s about collaborating with colleagues, sharing knowledge, and helping each other succeed. If you believe that success only comes from competing internally rather than working together, this may not be the right environment for you.

 You have no interest in AI-powered CX solutions.Our Ideal Customer Profile (ICP) is heavily focused on Zendesk AI, automation, and intelligent customer experience solutions. If you’re not interested in learning about AI-driven CX strategies and how they can transform customer interactions, you might struggle to engage with our prospects and deliver the right solutions.

 You’re not eager to continuously learn and improve.Our industry evolves quickly, and staying ahead means deepening your expertise in Zendesk, AI, and CX strategies. If you’re not interested in ongoing learning, training, and adapting to new tools and trends, this role may not be fulfilling for you.

What we offer

• 1 week in Belgium in our HQ Office (flights, accommodation paid) when you start, so you can meet the team members and get to know us better.

• Get to know the company, our way of work and tools
• Get to know our Product Portfolio and ICP
• Co-Create new business target account list based on ICP

• Plan your account outreach & book 2–3 meetings per week
• Have full knowledge of the Sales tools and processes
• Know the Zendesk Product and perform a full live demo

• Create first new/upsell/cross-sell opportunities within the target account list
• Be operationally autonomous for most of the early-stage sales opportunities 
• Win your first deal(s)
• Deliver the expectations as written in your Role Description Profile

Interview Process

[15 mins] Assessment on your sales skills (async) : We want to ensure that all applicants have a fair and equal chance, so we’re using  Toggle Hire  as a solution to do assessments. This minimises unconscious bias in our hiring process. You will be invited for the assessment after applying & a screening  via the form below⁠ . Successful candidates will be invited to the culture interview.
[30 mins] People & Culture Manager Interview: We’ll assess your alignment with  our core values⁠  and determine if you’re the right fit for our team.
[30 mins] Follow-up interview with our Revenue ops manager. An open, but critical, conversation about your soft skills and earlier work experience.
[90 mins] Interview with Head of Sales & Solution Consultant UK: We’ll ensure that the available seat is the perfect match for your skills and aspirations. Prepare for this interview conversation by reviewing the interview questions below. The interview addresses the competence expectations for the 11 dimensions of the  General Expectation profile  you are applying for.

[1 x 30mins] Meet the Team: You’ll have the opportunity to connect with your future colleagues, building important relationships.
[15-30mins] CEO Meeting: Our CEO will personally meet you to ensure that we’re a match made in customer experience heaven.

How to apply?