Open Job: Account Executive for The Netherlands
This is a remote-friendly role for someone who is native to Dutch culture and fluent in the language. The person can be based outside the Netherlands, but must be comfortable travelling regularly for in-person customer meetings and local networking.
Help us elevate customer and employee experiences to new heights.
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise.
We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers.
To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.
Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
The key bits
Location
Remote. We prefer candidates based in the Netherlands, but will consider those abroad who can travel frequently for on-site presence. Applications are reviewed case-by-case.
We can offer you
- an employment (NL, BE, UK) or EOR ( Remote.com ) contract
- a contractor agreement (self-employment)
Flexibility
We have an HQ in Belgium (Sint-Niklaas). You will mainly work form home if not, you are probably visiting a customer on site, hosting an event or joining a network conference.
Our Compensation Philosophy
Our collaboration should be a fair partnership. We use a data-driven, fair, and objective compensation process based on market data, benchmarks, and individual contributions. Read more about our Reward & Benefits.
Read more in the "what we offer" section below.
Interviews
- 4 stages totalling around 4 hours over 5 to 6 weeks.
- a reference check
- a closing call if it comes to a hiring
Start date
As soon as you can start.
Reports
No direct reports
The Challenge
Our Challenge: Scaling to Become the #1 Zendesk Global Partner
At Premium Plus, we have big ambitions, we aim to become the #1 preferred Zendesk partner globally. To achieve this, we’re strategically building an Account Executive team with local presence in key markets.
Why? Because businesses don’t just buy technology, they buy expertise, trust, and tailored solutions. And that’s exactly where we come in.
Zendesk is a powerful platform, but selling it is complex. It’s not just about offering licenses, it’s about understanding technical configurations, AI-driven automation, and the evolving landscape of customer experience (CX). Businesses need a partner who doesn’t just sell them software, but who guides them through implementation, optimisation, and long-term success.
Your role as an Account Executive at Premium Plus is to drive new business growth and solidify our position as the go-to Zendesk AI expert.
This is a unique opportunity to be part of something big, to shape the future of Zendesk AI sales and help us achieve our ambitious global vision. 
Who we look for
Research shows that men apply to jobs if they meet ~60% of criteria, but women and those in traditionally underrepresented groups tend to apply only if they check all boxes. If you think you have what it takes but don't meet every single point, please still get in touch. We'd love to chat and see if you could be a great fit.
To comprehensively understand the role, responsibilities, and expectations, we’ve prepared a detailed Role Description Profile (RDP) (see below 
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.The Role Description Profile consists of two expectations profiles:
Part 1: The General Expectations profile
A General Expectation Profile (GEP) is a classification system that identifies the level of exposure to technical or managerial complexity expected for a role. It helps to segment every role in an organisation based on a universal framework.
Part 2: The Specific Expectations
Specific Expectations cover the unique goals, tasks, and outcomes specific to the role, detailing what success looks like for this position. They are the personalised, role-specific part of the Role Description Profile that goes beyond the universal GEP framework.
Below you can find the role description profile, please read carefully, it states the expectations of the role you may apply for.
PDF document 16KB
We look for individuals whose approach to work aligns with our Values & behaviours . For this role we...
You take ownership and find solutions. (Goesting & Expertise)Sales at Premium Plus isn’t about waiting for opportunities to come to you, it’s about creating them. You are resourceful, proactive, and driven to overcome challenges head-on. Instead of seeing roadblocks, you see opportunities to adapt, improve, and push beyond expectations.
You take ownership and find solutions. (Goesting & Expertise)Sales at Premium Plus isn’t about waiting for opportunities to come to you, it’s about creating them. You are resourceful, proactive, and driven to overcome challenges head-on. Instead of seeing roadblocks, you see opportunities to adapt, improve, and push beyond expectations.
You prefer selling from behind a desk.A big part of this role is attending events, networking, and building relationships in person. If you’re not comfortable stepping out of the office, engaging with prospects face-to-face, and representing Premium Plus at industry gatherings, this may not be the right opportunity for you.
You prefer selling from behind a desk.A big part of this role is attending events, networking, and building relationships in person. If you’re not comfortable stepping out of the office, engaging with prospects face-to-face, and representing Premium Plus at industry gatherings, this may not be the right opportunity for you.
You listen, understand, and put people first. (Human-Centric & Trustworthiness)Success in this role is built on trust and meaningful connections. You take the time to listen actively, understand customer pain points, and offer thoughtful solutions that genuinely add value. You know that a great sales experience is about helping, not just selling.
You listen, understand, and put people first. (Human-Centric & Trustworthiness)Success in this role is built on trust and meaningful connections. You take the time to listen actively, understand customer pain points, and offer thoughtful solutions that genuinely add value. You know that a great sales experience is about helping, not just selling. You’re not comfortable with a fast-moving, evolving environment.We are growing fast, and with that comes constant change and new challenges. If you need strict processes and predictable workflows to feel comfortable, you might find our agile way of working overwhelming.
You’re not comfortable with a fast-moving, evolving environment.We are growing fast, and with that comes constant change and new challenges. If you need strict processes and predictable workflows to feel comfortable, you might find our agile way of working overwhelming.
You bring energy and inspire confidence, beyond the screen. (Goesting & Team Spirit)You’re not just someone who excels behind a desk, you thrive in face-to-face interactions, networking events, and industry gatherings. You bring passion and confidence into the room, making it easy for people to connect with you. Whether it’s hosting an event, attending conferences, or meeting clients in person, you know that relationships are built beyond emails and calls.
You bring energy and inspire confidence, beyond the screen. (Goesting & Team Spirit)You’re not just someone who excels behind a desk, you thrive in face-to-face interactions, networking events, and industry gatherings. You bring passion and confidence into the room, making it easy for people to connect with you. Whether it’s hosting an event, attending conferences, or meeting clients in person, you know that relationships are built beyond emails and calls. You’re looking for a transactional sales role.At Premium Plus, sales is about consulting, problem-solving, and building long-term partnerships, not just closing deals. If you prefer a high-volume, quick-close approach without deep discovery or strategic engagement, this role won’t be a great match.
You’re looking for a transactional sales role.At Premium Plus, sales is about consulting, problem-solving, and building long-term partnerships, not just closing deals. If you prefer a high-volume, quick-close approach without deep discovery or strategic engagement, this role won’t be a great match.
You simplify the complex and communicate with clarity. (Expertise & Trustworthiness)Zendesk solutions and CX strategies can be complicated, but you have a knack for making things simple. You articulate ideas clearly, ensuring that prospects quickly understand the value of what we offer. Your ability to connect the dots helps clients see the bigger picture and make confident decisions.
You simplify the complex and communicate with clarity. (Expertise & Trustworthiness)Zendesk solutions and CX strategies can be complicated, but you have a knack for making things simple. You articulate ideas clearly, ensuring that prospects quickly understand the value of what we offer. Your ability to connect the dots helps clients see the bigger picture and make confident decisions. You work best in isolation and prefer a lone-wolf mentality.At Premium Plus, we win and grow as a team. Sales isn’t just about individual targets, it’s about collaborating with colleagues, sharing knowledge, and helping each other succeed. If you believe that success only comes from competing internally rather than working together, this may not be the right environment for you.
You work best in isolation and prefer a lone-wolf mentality.At Premium Plus, we win and grow as a team. Sales isn’t just about individual targets, it’s about collaborating with colleagues, sharing knowledge, and helping each other succeed. If you believe that success only comes from competing internally rather than working together, this may not be the right environment for you. You are open to learning and always improving. (Expertise & Team Spirit)At Premium Plus, we never settle, we grow, refine, and evolve. You seek out feedback, embrace new challenges, and are always looking for ways to enhance your skills. Whether it's understanding the latest industry trends, building your network at events, or improving your approach, you see every experience as a chance to learn and improve.
You are open to learning and always improving. (Expertise & Team Spirit)At Premium Plus, we never settle, we grow, refine, and evolve. You seek out feedback, embrace new challenges, and are always looking for ways to enhance your skills. Whether it's understanding the latest industry trends, building your network at events, or improving your approach, you see every experience as a chance to learn and improve. You have no interest in AI-powered CX solutions.Our Ideal Customer Profile (ICP) is heavily focused on Zendesk AI, automation, and intelligent customer experience solutions. If you’re not interested in learning about AI-driven CX strategies and how they can transform customer interactions, you might struggle to engage with our prospects and deliver the right solutions.
You have no interest in AI-powered CX solutions.Our Ideal Customer Profile (ICP) is heavily focused on Zendesk AI, automation, and intelligent customer experience solutions. If you’re not interested in learning about AI-driven CX strategies and how they can transform customer interactions, you might struggle to engage with our prospects and deliver the right solutions. You’re not eager to continuously learn and improve.Our industry evolves quickly, and staying ahead means deepening your expertise in Zendesk, AI, and CX strategies. If you’re not interested in ongoing learning, training, and adapting to new tools and trends, this role may not be fulfilling for you.
You’re not eager to continuously learn and improve.Our industry evolves quickly, and staying ahead means deepening your expertise in Zendesk, AI, and CX strategies. If you’re not interested in ongoing learning, training, and adapting to new tools and trends, this role may not be fulfilling for you.What we offer
Annual Salary & OTE Breakdown
Our collaboration should be a fair partnership. We use a data-driven, fair, and objective compensation process based on market data, benchmarks, and individual contributions.
The table below outlines our current market-based salary ranges . If you are applying from a country not listed here, we will determine a fair rate by applying a localisation factor based on Numbeo’s Cost of Living Index . Alternatively, we may purchase specific market data for your role to ensure our offer is both competitive and accurate.
We believe in rewarding impact and maintaining internal equity. For this role, we utilise a 75/25 compensation split:
75% Fixed Base Salary: Designed to provide financial stability and reflect your expertise.
25% Variable (On-Target Earnings): A performance-based incentive tied to clear, achievable targets.
Note on Variable Pay: The variable component is "at-target." At Premium Plus, we do not cap commissions. Extraordinary performance leads to extraordinary earnings beyond the ranges listed below.
Expand this section to read: Explanation of the MBPR (Market-Based Pay Range) table columns below
Role Title
The specific job position being benchmarked, followed by its country code.
Country
The two-letter ISO code for the country where the role is located.
Monthly Factor
The number of salary installments paid per year in that country (e.g., 13.92 or 14 for specific holiday/bonus pay cycles).
Currency
The local currency used for the salary calculation for the 3 last columns (e.g., EUR, GBP).
Country Reference
Indicates the data source: "-" means direct Willis Towers Watson data was used for that specific country; "BE" means the Belgian market is being used as the baseline. (see next column)
Country Comparatio
The Location Factor based on Numbeo’s cost-of-living index. It shows the percentage adjustment applied to the Belgian baseline (e.g., 86.98%). (see previous column)
TTE LQ MBPR
Lower Quartile (25th percentile): The entry-level market rate for the role.
TTE = Total Target Earning (75% fixed + 25% variable) (Annual base & Gross)
TTE Med MBPR
Median (50th percentile): The standard market-aligned rate for the role.
TTE = Total Target Earning (75% fixed + 25% variable) (Annual base & Gross)
TTE UQ MBPR
Upper Quartile (75th percentile): The high-end market rate for highly experienced profiles.
TTE = Total Target Earning (75% fixed + 25% variable) (Annual base & Gross)
Account Executive (Pre-Sales) BE
BE
13.92
EUR
69,458.68
85,658.37
107,482.12
Account Executive (Pre-Sales) DE
DE
12
EUR
BE
99.34%
69,000.45
85,093.27
106,773.04
Account Executive (Pre-Sales) FR
FR
12
EUR
BE
115.64%
80,323.14
99,056.73
124,294.07
Account Executive (Pre-Sales) GB
GB
12
GBP
BE
133.28%
92,576.06
114,167.37
143,254.54
Account Executive (Pre-Sales) NL
NL
12.96
EUR
BE
101.98%
70,833.36
87,353.68
109,609.34
We have benchmark data available that reflects the conditions for freelance arrangements. These details will be shared upon request during the process.
Benefits
Next to your objective compensation process based on market data and benchmarks, we offer following benefits: Reward & Benefits (R&B)
Interview Process
Our interview process is a journey to find the perfect fit.
Screening Interview
20-30 mins
The Screening Interview is a brief, 20/30-minutes conversation intended to see if there is a fundamental match between what you are looking for in your career and what this role needs to achieve. We value your time, so this call helps us both decide quickly if it makes sense to move into the next interview.
The People Team or hiring manager
General Expectations Interview
90 mins
The General Expectations Interview is a 90-minute conversation with your hiring manager, designed to ensure the role is the right fit for your skills and aspirations.
What it covers: This interview evaluates your competencies across 11 dimensions of the General Expectation Profile (GEP) for the role you're applying for. These dimensions account for over 90% of what organisations describe in job descriptions and help us understand how you approach complexity, decision-making, and responsibilities.
Why open-ended questions? We use open-ended questions that demand deeper reflection and demonstration of real competencies, rather than prescriptive questions that invite generic answers. This allows you to showcase your true capabilities.
How to prepare: Review the interview questions provided for your role level
(#interview Coordinator). The goal is alignment with mutual expectations—ensuring transparency, objectivity, and fairness for both you and Premium Plus.This interview is designed to serve as a safeguard against making bad hires—for your benefit as much as ours!
The hiring manager
Focused Interview
45-60 mins
The Focused Interview is a 45–60 minute technical "deep dive" into the specific skills and outcomes required for this role. This session is a surgical look at your expertise in one or two key areas.
We will share in detail how you can prepare for the focused interview at a later stage.
Future peers or teammates
Values Interview
30-45 mins
This 30–45 minute conversation is designed to see if our cultural "DNA" matches yours. We aren't looking for a specific personality type; rather, we want to ensure that our core operating principles align with how you naturally prefer to work.
What to Expect:
- Defining Values: We will share our company’s core values and ask for your perspective on them.
- Real-Life Examples: We’ll ask for stories where you had to make a choice that reflected your professional values, particularly in challenging situations.
- Cultural Fit: We believe that "A Players" thrive when they are in an environment that rewards their natural instincts.
How to Prepare: Reflect on the environments where you’ve been most successful and the principles that guide your work ethic. Authenticity is key, the best result is a match that feels effortless for both sides.
The People Team
Reference check
-
The hiring manager
Closing
30-45 mins
The Closing Phase is about alignment and commitment. Once we have confirmed you are the right "Who" for the role, our focus shifts to ensuring this is the right career move for you.
What to Expect:
- The Offer Conversation: We will present a clear offer that reflects your value and the impact we expect you to make.
- Addressing the 5 F’s: We want to ensure the Fit, Family, Freedom, Fortune, and Fun of this role align with your personal and professional goals.
- Direct Communication: We will be available to answer any lingering questions and help you navigate the transition from your current role.
Our Commitment:
We don’t just hire employees; we build teams of A Players. Our goal is to ensure that your first day is the start of the most rewarding chapter of your career.
The People Team or hiring manager
Onboarding
To onboard you, we offer various touch points from pre-boarding → Orientation → Integration
Preboarding
Offer signed → Day 1
Goal: Enable Premium Plussers to add value from Day One on the job
→ Prepare and send a tailored onboarding plan and stay in touch throughout→ Get the majority of
compliance and setup out of the way (e.g. signing policies, tooling, access, ...)→ Provide clarity through early access to important resources (e.g. policies, ways of working, running on EOS,)Orientation
First week in Belgium in our HQ office!
Day 1 → 30
Goal: Enable Premium Plussers to ramp up performance
→ Custom onboarding sessions (e.g. training, meeting the team) particularly over the first 2 weeks→ Align on the 90-day plan and set objectives for month 1→ Focus is on results, not time (if you’ve done all you need to at 4pm, great!)
Integration
Day 30 → 90
Goal: Enable Premium Plussers to course-correct early
→ 30- & 60-day check-ins with the People team to give feedback what's going well / could be improved→ Manager uses 1:1s to check in consistently against 90-day plan and adjust where needed→ 90-day check-in with manager to review plan, confirm whether probation is passed move from onboarding into ongoing development phase
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How to apply?
If you are motivated and passionate to make an impact in a dynamic organisation, we’d love to hear from you. Please submit your resume and cover letter using the form below. In your cover letter, please tell us about your experience and why you would be an excellent fit for our company.