Open job: Zendesk Consultant [FR + EN Speaking]
For this role, French-speaking language skills & proven Zendesk implementation Experience (min. 3 years) are required.
Help us elevate customer and employee experiences to new heights.
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise.
We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers.
To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.
Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
The key bits
Location
Remote or hybrid (HQ Office in Belgium), we can offer you
- an employment contract
- a contractor agreement (self-employment)
Flexibility
We have an HQ in Belgium (Sint-Niklaas) as well as some hubs in several European countries. You will mainly work form home if not, you are probably visiting a customer on site, hosting an event or joining a network conference. So it's a remote / hybrid function.
Our Compensation Philosophy
Our collaboration should be a fair partnership. We use a data-driven, fair, and objective compensation process based on market data, benchmarks, and individual contributions. Read more about our Reward & Benefits practices.
Read more in the "what we offer" section below.
Interviews
- 4 stages totalling around 4 hours over 5 to 6 weeks.
- a reference check
- a closing call if it comes to a hiring
Start date
Early May
Reports
No direct reports
The Challenge
At Premium Plus, we aim to be the #1 preferred Zendesk partner globally. To get there, we need experts who can deliver.
Why? Zendesk is powerful, but its true value lies in expert configuration. Businesses need more than licenses; they need a partner to guide them through technical implementation, AI-driven automation, and CX optimisation. As a Zendesk Consultant, you are the engine of this mission. While our sales team builds the initial trust, you solidify it by turning complex business problems into elegant, scalable solutions.
Your Impact:
- Architect Success: Design and deploy sophisticated Zendesk environments and AI workflows.
- Lead the AI Shift: Act as the technical authority on Zendesk’s evolving AI landscape.
- Enable Growth: Ensure long-term client success that proves Premium Plus is the undisputed global leader in CX.
Help us shape the future of Zendesk AI and turn our global vision into a technical reality.
What we look for
Research shows that men apply to jobs if they meet ~60% of criteria, but women and those in traditionally underrepresented groups tend to apply only if they check all boxes. If you think you have what it takes but don't meet every single point, please still get in touch. We'd love to chat and see if you could be a great fit.
To comprehensively understand the role, responsibilities, and expectations, we’ve prepared a detailed Role Description Profile (RDP) (see below 
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.
). This document is designed to give you deeper insights into what the role entails and how it fits within our organisation. Reviewing the RDP will prepare you better for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.The Role Description Profile consists of two expectations profiles:
Part 1: The General Expectations profile
A General Expectation Profile (GEP) is a classification system that identifies the level of exposure to technical or managerial complexity expected for a role. It helps to segment every role in an organisation based on a universal framework.
Part 2: The Specific Expectations
Specific Expectations cover the unique goals, tasks, and outcomes specific to the role, detailing what success looks like for this position. They are the personalised, role-specific part of the Role Description Profile that goes beyond the universal GEP framework.
Below you can find the role description profile, please read carefully, it states the expectations of the role you may apply for.
PDF document 880KB
We look for individuals whose approach to work aligns with our Values & behaviours . For this role we...
You take ownership and find solutions. (Goesting & Expertise)
You take ownership and find solutions. (Goesting & Expertise)Implementation isn’t just about following a script; it’s about solving complex analysis problems. You are resourceful and proactive, choosing the most appropriate solution from learned choices to overcome technical roadblocks. You don't just see a configuration challenge; you see an opportunity to optimise.
You prefer working in a rigid silo.
You prefer working in a rigid silo. This role requires coordinating different activities and ensuring alignment across various stakeholders. If you prefer to work in isolation without interacting with clients or colleagues, you won't thrive here.
You listen, understand, and put people first. (Human-Centric & Trustworthiness)
You listen, understand, and put people first. (Human-Centric & Trustworthiness) Success is built on trust and ensuring customer satisfaction remains a permanent objective. You take the time to listen actively to client pain points and translate them into technical configurations that genuinely add value to their CX strategy
You’re not comfortable with a fast-moving, evolving environment.
You’re not comfortable with a fast-moving, evolving environment. We are scaling fast. You must be able to take short-term initiatives and operate efficiently even when rules are only defined in general terms. If you need a predictable, unchanging workflow, this agile environment may feel overwhelming.
You bring energy and inspire confidence. (Goesting & Team Spirit)
You bring energy and inspire confidence. (Goesting & Team Spirit)You aren't just a technical expert; you are a professional partner. You build strong, collaborative relationships with internal stakeholders like Account Executives and Solutions Consultants. Whether in the office or on a client site, you bring the passion and confidence needed to guide teams through change
You’re looking for a transactional "set it and forget it" role.
You’re looking for a transactional "set it and forget it" role. Consulting at Premium Plus is about long-term success and project healthiness. If you prefer quick, surface-level setups without deep discovery or strategic optimisation, this role won’t be a match.
You simplify the complex and communicate with clarity. (Expertise & Trustworthiness)
You simplify the complex and communicate with clarity. (Expertise & Trustworthiness)Zendesk configurations and AI workflows can be complicated, but you have a knack for making them simple. You provide relevant technical advice and practical reports that help project leaders and clients see the bigger picture.
You have no interest in AI-powered CX solutions.
You have no interest in AI-powered CX solutions. Our vision is built on being the go-to Zendesk AI expert. You are expected to master and document best practices for AI-driven automation. If you aren't eager to lead the shift toward intelligent CX, you will struggle to meet our goals.
You are open to learning and always improving. (Expertise & Team Spirit)
You are open to learning and always improving. (Expertise & Team Spirit) We never settle. You are driven to master new features and obtain certifications, such as the Zendesk Support Admin Expert. You regularly suggest and implement process changes to refine how we deliver excellence
You aren't eager to continuously learn or coach others.
You aren't eager to continuously learn or coach others. A key part of outstanding performance is developing others and adopting the newest Zendesk features. If you aren't interested in ongoing training or sharing your technical know-how, you won't reach your full potential here.
What we offer
Salary
Our collaboration should be a fair partnership. We use a data-driven, fair, and objective compensation process based on market data, benchmarks, and individual contributions.
The table below outlines our current market-based salary ranges . If you are applying from a country not listed here, we will determine a fair rate by applying a localization factor based on Numbeo’s Cost of Living Index. Alternatively, we may purchase specific market data for your role to ensure our offer is both competitive and accurate.
Expand this section to read: Explanation of the MBPR (Market-Based Pay Range) table columns below
Role Title
The specific job position being benchmarked, followed by its country code.
Country
The two-letter ISO code for the country where the role is located.
Monthly Factor
The number of salary installments paid per year in that country (e.g., 13.92 or 14 for specific holiday/bonus pay cycles).
Currency
The local currency used for the salary calculation for the 3 last columns (e.g., EUR, GBP).
Country Reference
Indicates the data source: "-" means direct Willis Towers Watson data was used for that specific country; "BE" means the Belgian market is being used as the baseline. (see next column)
Country Comparatio
The Location Factor based on Numbeo’s cost-of-living index. It shows the percentage adjustment applied to the Belgian baseline (e.g., 86.98%). (see previous column)
Base LQ MBPR
Lower Quartile (25th percentile): The entry-level market annual base salary (gross) for the role
Base Med MBPR
Median (50th percentile): The standard market-aligned annual base salary (gross) for the role
Base UQ MBPR
Upper Quartile (75th percentile): The high-end market annual base salary (gross) for highly experienced profiles.
Zendesk Consultant BE
BE
13.92
EUR
59,915.79
74,894.74
89,873.69
Zendesk Consultant ES
ES
12
EUR
39,127.45
48,909.32
58,691.18
Zendesk Consultant FR
FR
12
EUR
51,273.89
64,092.36
76,910.83
Zendesk Consultant GB
GB
12
GBP
50,432.93
63,041.16
75,649.39
Zendesk Consultant GR
GR
14
EUR
BE
70.91%
42,485.51
53,106.89
63,728.27
Zendesk Consultant NL
NL
12.96
EUR
57,316.12
71,645.15
85,974.18
Zendesk Consultant PT
PT
14
EUR
BE
86.15%
51,615.05
64,518.81
77,422.58
We have benchmark data available that reflects the conditions for freelance arrangements. These details will be shared upon request during the process.
Benefits
Next to your objective compensation process based on market data and benchmarks, we offer following benefits: Reward & Benefits (R&B)
Interview Process
Our interview process is a journey to find the perfect fit.
Screening Interview
20-30 mins
The Screening Interview is a brief, 20/30-minutes conversation intended to see if there is a fundamental match between what you are looking for in your career and what this role needs to achieve. We value your time, so this call helps us both decide quickly if it makes sense to move into the next interview.
The People Team or hiring manager
General Expectations Interview
90 mins
The General Expectations Interview is a 90-minute conversation with your hiring manager, designed to ensure the role is the right fit for your skills and aspirations.
What it covers: This interview evaluates your competencies across 11 dimensions of the General Expectation Profile (GEP) for the role you're applying for. These dimensions account for over 90% of what organisations describe in job descriptions and help us understand how you approach complexity, decision-making, and responsibilities.
Why open-ended questions? We use open-ended questions that demand deeper reflection and demonstration of real competencies, rather than prescriptive questions that invite generic answers. This allows you to showcase your true capabilities.
How to prepare: Review the interview questions provided for your role level
(#interview Coordinator). The goal is alignment with mutual expectations—ensuring transparency, objectivity, and fairness for both you and Premium Plus.This interview is designed to serve as a safeguard against making bad hires—for your benefit as much as ours!
The hiring manager
Focused Interview
45-60 mins
The Focused Interview is a 45–60 minute technical "deep dive" into the specific skills and outcomes required for this role. This session is a surgical look at your expertise in one or two key areas.
We will share in detail how you can prepare for the focused interview at a later stage.
Future peers or teammates
Values Interview
30-45 mins
This 30–45 minute conversation is designed to see if our cultural "DNA" matches yours. We aren't looking for a specific personality type; rather, we want to ensure that our core operating principles align with how you naturally prefer to work.
What to Expect:
- Defining Values: We will share our company’s core values and ask for your perspective on them.
- Real-Life Examples: We’ll ask for stories where you had to make a choice that reflected your professional values, particularly in challenging situations.
- Cultural Fit: We believe that "A Players" thrive when they are in an environment that rewards their natural instincts.
How to Prepare: Reflect on the environments where you’ve been most successful and the principles that guide your work ethic. Authenticity is key, the best result is a match that feels effortless for both sides.
The People Team
Reference check
-
The Reference Interview is the final step in our process. We don't view this as a formality, but as a way to validate the "A Player" patterns we've seen throughout your interviews.
What to Expect:
We will ask you to personally introduce us to at least three of your former bosses. We prefer speaking with people you reported to directly, as they have the best insight into your performance and growth.
Why we do this:
Our goal is to hear from the people who have seen you in action. We ask them about your strengths, areas where you were coached, and how they would rate your performance on a scale of 1–10.
How to Prepare:
Reach out to your former managers to see if they are willing to have a brief, 10–15 minute professional conversation with us. High-performers usually find their former bosses are their biggest fans!
The hiring manager
Closing
30-45 mins
The Closing Phase is about alignment and commitment. Once we have confirmed you are the right "Who" for the role, our focus shifts to ensuring this is the right career move for you.
What to Expect:
- The Offer Conversation: We will present a clear offer that reflects your value and the impact we expect you to make.
- Addressing the 5 F’s: We want to ensure the Fit, Family, Freedom, Fortune, and Fun of this role align with your personal and professional goals.
- Direct Communication: We will be available to answer any lingering questions and help you navigate the transition from your current role.
Our Commitment:
We don’t just hire employees; we build teams of A Players. Our goal is to ensure that your first day is the start of the most rewarding chapter of your career.
The People Team or hiring manager
Onboarding
To onboard you, we offer various touch points from pre-boarding → Orientation → Integration
Preboarding
Offer signed → Day 1
Goal: Enable Premium Plussers to add value from Day One on the job
→ Prepare and send a tailored onboarding plan and stay in touch throughout→ Get the majority of
compliance and setup out of the way (e.g. signing policies, tooling, access, ...)→ Provide clarity through early access to important resources (e.g. policies, ways of working, running on EOS,)Orientation
First week in Belgium in our HQ office!
Day 1 → 30
Goal: Enable Premium Plussers to ramp up performance
→ Custom onboarding sessions (e.g. training, meeting the team) particularly over the first 2 weeks→ Align on the 90-day plan and set objectives for month 1→ Focus is on results, not time (if you’ve done all you need to at 4pm, great!)
Integration
Day 30 → 90
Goal: Enable Premium Plussers to course-correct early
→ 30- & 60-day check-ins with the People team to give feedback what's going well / could be improved→ Manager uses 1:1s to check in consistently against 90-day plan and adjust where needed→ 90-day check-in with manager to review plan, confirm whether probation is passed move from onboarding into ongoing development phase
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How to apply?
If you are motivated and passionate to make an impact in a dynamic organisation, we’d love to hear from you. Please submit your resume and cover letter using the form below. In your cover letter, please tell us about your experience and why you would be an excellent fit for our company.